0 posters · 0 videos · 8 emails · 0 lessons · 10-question quiz
Open the toolkit library →Free preview of the campaign plan — no purchase requiredAbout this product
A complete toolkit for managers to coach employees who repeatedly fall for phishing simulations. Includes 7 conversation scripts for every scenario (first click, repeat clickers, credential submission, defensive employees, high performers, executives, remote workers), an 8-tier escalation framework with risk-based actions, 8 email templates, 10 Slack/Teams message templates, a coaching checklist, manager FAQ with 12 detailed answers, security policy language, and HR/Legal alignment guidance. Grounded in behavioral science and psychological safety — coaching drives 3x better outcomes than training alone. Designed for immediate use: managers can start coaching within 48 hours of receiving a phishing click. Includes completion tracking template and quick reference card for manager desks.
What's included
- 7 manager conversation scripts (first click, repeat, credentials, defensive, high performer, executive, remote)
- 8-tier escalation framework with risk assessments and actions
- 8 email templates (notifications, follow-ups, escalations, celebrations)
- 10 Slack/Teams message templates (ready to copy-paste)
- Coaching checklist for one-on-one conversations (fillable form)
- Manager FAQ (12 questions with detailed answers)
- Security policy language (customizable)
- HR/Legal alignment guide + documentation standards
- Completion tracking spreadsheet with instructions
- Manager quick reference card (one-page, printable)
- 2-hour manager training agenda
- Implementation guide with customization checklist
Who it's for
- People managers who coach employees on phishing awareness
- Security awareness and human risk management teams
- HR professionals building supportive performance improvement plans
- Organizations wanting 40-60% reduction in repeat phishing clicks
- CISOs and security leaders implementing manager-led coaching programs
Licensing
Single-organization license. Unlimited managers and employees within one company. Fully customizable — edit company names, team contacts, escalation triggers, timelines, and policies.
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